Contact Us

Use the form on the right to contact us.

We'd love to hear from you!

Alternatively you can call us on 0208 616 9110

2 Charlton Place
London N1 8AJ

02086169110

Well designed jewellery for women with a unique sense of style.

FAQS

SHIPPING TIMES

Standard shipping time is 4-5 days within the UK or 10-14 days for international.

UK DELIVERY costs

£ 5.00  Standard Delivery - Royal Mail. Delivery takes 4-5 working days.
This service is a secure signed for and insured service. 

£ 7.00  Express Delivery - Royal Mail Special. Delivery takes 1-2 working days.
This service is a secure signed for and insured service.

INTERNATIONAL DELIVERY COSTS

£10.00  Royal Mail Delivery. Delivery takes 7-14 working days.
This service is a secure signed for and insured service.

COLLECT IN STORE

FREE   Collect in store at  Islington store.. We will send you an email as soon as your piece is ready to collect, within 2 working days.
Details about our store including our full address and contact details can be found on the 'Visit The Wearer' page.

RETURNS

Please contact us at info@thewearer.com within 14 days of placing your order and let us know why you wish to return.

Then arrange to send back  recorded delivery to the following address:

The Wearer Ltd

2 Charlton Place

London N1 8AJ

Upon receipt of the item(s) we will refund the order value, less the original shipping, to the original purchasing card. Alternatively we can exchange the item for you. Please let us know what you wish to swap  it with and the return address.


Please Note:

  • We are unable to offer refunds or exchanges on earrings (or any other pierced jewellery).
  • Items must be returned unworn and in good and saleable condition.
  • We recommend all returns are sent using an insured and recorded delivery service with tracking and scanning.
  • The Wearer does not accept liability for any returned goods lost or damaged in the post.
  • Returns outside the stated time frame will only be accepted at the discretion of The Wearer.
  • Refunds will only be made to the card used to purchase the goods with.
  • Credit and Debit Card refunds may take up to 10 working days for your bank to complete.
  • The Wearer does not accept liability for the length of time particular banks take to process refunds.
  • For items bought in store we offer an exchange only within 14 days of purchase.

CARING FOR YOUR JEWELLERY

Gold plated jewellery will wear off over time, however you can ensure that it lasts as long as possible taking extra care when wearing, storing and cleaning.

Please take care when handling gold plated jewellery to protect the layer of gold from excess wear and scratching. Although gold-plated jewellery will not tarnish over time like silver, the gold appearance may slightly fade depending on wear and exposure to chemicals and cosmetics.

Avoid wearing jewellery whilst showering, bathing or swimming. Chlorine, in particular can permanently damage or discolour your gold plated jewellery.

it is advisable to remove all jewellery when partaking in any physical or labour intensive activities. For this same reason, it is also advisable not to wear jewellery when asleep at night.

Always remove your gold plated jewellery when applying perfume and cosmetics.  When removed please make sure to keep all jewellery in separate pouches or boxes to prevent pieces rubbing and scratching against one another.